Latest artificial intelligence publications

Digitised human-like faces at self-service checkouts could reduce the risk of shoplifting at supermarkets, a new study suggests. Researchers at Abertay University in Dundee developed virtual characters to examine whether their presence at tills would affect shopper behaviour.

Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.

But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.

Ahead of his presentation at Cloud Expo Asia in Singapore, Steve Ng, Lead, digital platform operations at Mediacorp Singapore, explains how organisations can prime themselves for evolving cyber threats Cyber security is a challenging field with a broad spectrum of technologies, threats, processes and zero-day exploits, one where both good and bad actors are searching... Read More

Some 35 percent of financial services customers would prefer a fast response from a chatbot to waiting for a human, Pinsent Masons and Innovate Finance said More than a third of financial services customers would prefer an instant response from a chatbot to waiting to speak to a human, a survey suggests. Some 35 percent… Read More

It’s the human plus technology combination that can truly tackle today’s spectrum of cyber threats, writes Alex Jinivizian, VP of strategy, eSentire AI is all the rage, purported as the next big thing due to the dramatic increase in speed, automation and efficiency in projects that implement it. But the practical benefits of AI—significant acceleration... Read More