Latest artificial intelligence publications
Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.
But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.
Some 35 percent of financial services customers would prefer a fast response from a chatbot to waiting for a human, Pinsent Masons and Innovate Finance said More than a third of financial services customers would prefer an instant response from a chatbot to waiting to speak to a human, a survey suggests. Some 35 percent… Read More