Latest artificial intelligence publications
Companies planning on using artificial intelligence (AI) in their work should ensure it is “transparent and accountable”, the Information Commissioner’s Office (ICO) has said. The UK’s data watchdog has published its first draft regulatory guidance into the use of AI in collaboration with the Alan Turing Institute.
A former world champion player of strategy game Go has retired because of the rise of AI he says “cannot be defeated”. Lee Sedol said the rise of artificial intelligence left him feeling unable to regard himself as the best. In 2016, Lee Sedol lost a best-of-five series against AI software created by Google firm DeepMind.
Digitised human-like faces at self-service checkouts could reduce the risk of shoplifting at supermarkets, a new study suggests. Researchers at Abertay University in Dundee developed virtual characters to examine whether their presence at tills would affect shopper behaviour.
Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.
But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.