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Latest customer service publications


Why customer service should be the tech sector’s top priority
Dr. Gunter Eberling, head of customer value management at 1&1 IONOS, addresses four pillars every tech business needs to implement to put customer service at the top of their agendas The tech sector has a customer service problem. According to 2018 research by PwC, only one-fifth of consumers identify technology companies as providing the best... Read More


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