fbpx

Latest digital transformation publications


Why customer service should be the tech sector’s top priority
Dr. Gunter Eberling, head of customer value management at 1&1 IONOS, addresses four pillars every tech business needs to implement to put customer service at the top of their agendas The tech sector has a customer service problem. According to 2018 research by PwC, only one-fifth of consumers identify technology companies as providing the best... Read More

A data-driven NHS focused on user needs is improving the health of the UK population

Sam Shah is director of digital development at NHS England. Don’t miss Sam’s presentation at Big Data World London 2019 where he will discuss the importance of patient experience and what the NHS is doing to make digital transformation happen, using a data-driven approach refined to the needs of the UK population. BDW and its… Read More


Big data need not mean high costs and lengthy training cycles
These days it means more to understand business processes and to transform them into data-driven opportunities - using cloud technology when needed For a lot, but certainly not all enterprises, a typical big data software is Apache Hadoop. Hadoop is the new legacy standard in enterprises when it comes to on-premise tools. Cloud-based big data... Read More

Automation is forcing us to radically rethink the company
The traditional idea of the secluded, self-contained, self-governed corporation will be massively revised in a world where collaboration inside as well as outside the company is vital for success, says George Zarkadakis We are currently witnessing the first wave of automation impacting work, usually as a result of companies automating processes with RPA or by... Read More

Digital Transformation is over, all hail the post-digital age

The enterprise’s relationship with digital technologies is entering an entirely new phase, where simply “doing digital” doesn’t cut it, says Accenture Just when you start getting bored of one neologism, another comes along and takes its place, or least that is what Accenture will hope, after it released a report yesterday proclaiming the start of a… Read More



Do NOT follow this link or you will be banned from the site!