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Latest leadership publications


Why customer service should be the tech sector’s top priority
Dr. Gunter Eberling, head of customer value management at 1&1 IONOS, addresses four pillars every tech business needs to implement to put customer service at the top of their agendas The tech sector has a customer service problem. According to 2018 research by PwC, only one-fifth of consumers identify technology companies as providing the best... Read More

Why your DevOps pipeline must reach the top floor
Talking to John Bensalhia, Elsevier's Joshua Boyles says in today's world CEOs need a thorough understanding of DevOps culture to optimise their firms' success For Joshua Boyles, Elsevier's Senior Director of DevOps, TIO and Interim Director, Technology Optimization, there are three forces fuelling DevOps: "The need for businesses to deliver high quality software quickly and... Read More


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