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More than 100,000 high street retail jobs have been lost to automation and e-commerce since 2011, according to a report.
Women and regional workers were most affected as retailers cut traditionally female customer service positions in favour of extra warehouse roles which had mostly gone to men, the Royal Society for the Encouragement of Arts, Manufactures and Commerce (RSA) said.
Digital transformation is proving a gamechanger for small businesses and franchise owners who operate at the edge, but it brings with it a distinct set of challenges. Those that can combine digital tools with their existing strengths and local market knowledge will be well positioned to compete and win.
Survey of Retail C-Suite reveals retailers do not have a single source of truth for data or the workforce to derive insights Despite growing investment in AI and edge technologies retailers are struggling with core digital transformation challenges such as data visibility and provenance, according to a survey of retail CXOs released today. JDA and… Read More