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Latest skills publications


Why customer service should be the tech sector’s top priority
Dr. Gunter Eberling, head of customer value management at 1&1 IONOS, addresses four pillars every tech business needs to implement to put customer service at the top of their agendas The tech sector has a customer service problem. According to 2018 research by PwC, only one-fifth of consumers identify technology companies as providing the best... Read More

Techerati to inspire the next-generation of data centre professionals at DCW 2019
According to 451 Research, 74 percent of organisations say that recruiting for data centre and facilities is a challenge for three reasons: current candidates lack skills and experience, salaries are too high, and that there is a lack of local candidates As part of our British Science Week activities, Techerati is welcoming a class of... Read More

Robots are empowering special needs children and reducing the IT skills gap

Companion robot Matilda helps Australian teachers create engaging learning environments for special needs students while improving their cognitive skills La Trobe University in Australia has teamed up with a local school for students with intellectual disabilities to trial a robot classroom companion. So far Matilda (who thankfully looks nothing like its chainsaw-wielding Robot Wars namesake)… Read More


Building a tech industry where everyone is welcome

Emily Hall-Strutt, Head of Engagement, Digital & Technology, speaks to The Stack on her work at the Ministry of Justice to promote inclusion All organisations should be striving to have talent in their teams that’s at least as diverse as their customer base or service users. In our case, as part of the Ministry of… Read More


Keeping top tech talent through immigration compliance

Naomi Hanrahan-Soar, Senior Associate at Lewis Silkin and Vice Chair Skills, Talent & Migration Group at techUK, speaks on the importance of foreign talent to bridge the tech skills gaps, power innovation, and drive our digital economy  Like all parts of the tech sector, cloud and Big Data technologies have an ongoing shortage of skilled workers available to fill… Read More



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