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Zoom has apologised to users over security and privacy issues which have plagued the platform, pledging to make changes in the coming weeks.
The video calling platform said its usage has “ballooned” since the start of the coronavirus pandemic as millions of people were forced to work and study from home.
As more workers rush to adopt remote working technologies such as cloud-based teleconferencing or collaboration tools, cyber security companies have been quick to identify the ways in which hackers might exploit the situation to compromise users.
The latest company to do so is Check Point Software, whose researchers have penned a fresh blog post detailing how cyber hackers are taking advantage of surging demand for Zoom, conferencing software that has become a household name in recent weeks.
Boris Johnson’s Cabinet started using Zoom video conferencing to carry out its meetings just days after Ministry of Defence staff were banned from using it amid security fears. Downing Street published pictures of the Prime Minister using the technology to continue the briefings with senior MPs – where sensitive information like matters of national security are discussed – while observing rules on social distancing to curb the coronavirus outbreak. But MoD staff were told this week the use of Zoom was being suspended with immediate effect while “security implications” were investigated, with users reminded of the need to be “cautious about cyber resilience” in “these exceptional times”.
Video conferencing company Zoom has revealed its software and phone services are struggling to cope with the surge in home workers flocking to use them amid the coronavirus outbreak.
The California-based firm reported that its software was experiencing “degraded performance”, while its phone service was suffering a “partial outage”.