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Latest from James Orme


Salesforce targets consumer goods and manufacturing verticals with two new cloud platforms

Salesforce has added to its extensive portfolio of cloud products with two new cloud platforms for the consumer goods and manufacturing industries.

The CRM giant said the two platforms will help companies in both industries adapt to transformational trends brought about by AI, blockchain, IoT and 3D printing that are forcing them to become more customer-centric.


Irish gov’t admits cyber security department struck by ransomware attack

The Irish communications minister has revealed that his department, which is responsible for protecting the state from cyber attacks, fended off a ransomware attack last year.

Richard Bruton admitted to the 2018 breach on the Department of Communications, Climate Action and the Environment’s IT systems in response to a parliamentary question from Fianna Fail defence spokesperson Jack Chambers, who questioned why the government’s National Cyber Security Centre was headed by Bruton’s department despite it lacking any security, defence or intelligence credential


Examining the cost implications of prefabricated and traditional data centre builds

For many of today’s cloud and colocation service providers, a primary consideration is whether to invest in an entirely new facility or to upgrade and retrofit an existing building.  Such a decision will involve various technical and financial considerations in order to determine which is the best solution to solve the organisations challenges.

An alternative to building an entirely new facility is to opt for a prefabricated data centre solution, allowing the user to add capacity, whether in power, cooling or IT increments, to spaces both inside and out of a building. For a colocation provider, this presents a unique opportunity to scale up quickly, in some cases in as little as 12-24 weeks, or indeed add power provision and free up new white space to increase revenue generation.


eCommerce Expo 19: How Birchbox uses data-driven insights to personalise the customer experience

Conference producer Sam Tidmarsh asks Sally Scott, Managing Director UK for Birchbox & eCommerce Expo 2019 speaker, about her advice for brands wanting to infuse personalisation into their business, how to build dynamic digital experiences and the new ‘Me-Time’ campaign launching this month.


Customer First Live: The Dangers of Taking Your Customer for Granted

Renowned internationally as one of the world’s leading experts on customer experience, consumer behaviour, multichannel operations and e-commerce, Martin Newman is a passionate advocate for customer-centric transformation. This year, he founded the Customer First Group to help drive this transformation with consumer-facing brands.

As part of the business’s launch, a new interactive event – Customer First Live – will enjoy its debut alongside industry favourites eCommerce Expo and Technology for Marketing at London Olympia this September.


Report: IBM to unite Cloud Foundry and Red Hat OpenShift

IBM today took the wraps off a new project that aims to bring Cloud Foundry to Red Hat’s OpenShift container platform.

The company showcased the experimental project at the Cloud Foundry Summit in The Hague, with TechCrunch reporting that IBM plans to turn the concept into a fully-fledged project that will allow Cloud Foundry users to deploy applications to OpenShift, while providing OpenShift customers with the Cloud Foundry experience.


How open source is accelerating innovation in AI

No other technology has captured the world’s imagination quite like AI, and there is perhaps no other that has been as disruptive. AI has already transformed the lives of people and businesses and will continue to do so in endless ways as more startups uncover its potential. According to a recent study, venture capital funding for AI startups in the UK increased by more than 200 percent last year, while a Stanford University study observed a 14-times increase in the number of AI startups worldwide in the last two years.


More than half of UK businesses not GDPR compliant

Despite it being over a year since GDPR was introduced, more than half of UK businesses are failing to comply with the legislation, a new report suggests.

The survey of 250 UK GDPR decision makers, conducted on behalf of data security firm Egress, found that 52 percent of businesses are not fully compliant with the regulation, which came into force in May 2018.


First US-regulated token sale raises $23 million

Blockchain outfit Blockstack has raised $23 million in a Securities and Exchange Commission-approved token sale, the first time an ICO has been approved by the regulator.

In June, the Commission granted the decentralised app platform permission to sell its tokens under Regulation A+ — an exemption that allows smaller companies to raise up to $50 million from the public and not just accredited investors. Compared to traditional IPOs, Regulation A+ offerings have lenient disclosure requirements.


Komprise Deep Analytics automates unstructured data finding across on-premises and cloud storage

Data management platform Komprise has announced the general availability of Deep Analytics, a new tool that helps organisations find and analyse unstructured data across multiple on-premise and cloud storage platforms.

Deep Analytics combines with Komprise’s existing data search and indexing technology to automate the process of finding relevant unstructured data.


Will AI ever be emotionally intelligent?

Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.

But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.


TFM 2019: Why you don’t always need ‘big’ data to build a better customer experience
Sitting down with Technology for Marketing conference producer Sam Tidmarsh at Disruptive LIVE, Sanjit Badhan explains why you don't always need 'big' data to build a better customer experience. Instead, it's about using the right data, effectively. Visit our show for free to see Sanjit speak about how "customer relationships need purpose and people". It’s... Read More


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