The Stack Archive News Article

Smartsheet acquires business bot firm Converse.AI

Wed 17 Jan 2018

Workplace automation and efficiency firm Smartsheet has bought Converse.AI, the creator of ChatFlow, which uses conversational bots to improve business processes.

The Washington based firm has acquired Converse.AI for an undisclosed amount, in order to integrate the latter’s services into its own.

Smartsheet customers will now have access to conversational user experience and workflow automation tools, which can link across various messaging platforms such as Slack and Salesforce.

Mark Mader, Smartsheet CEO, said: “The need for a better way to execute work is real and immediate, and automation plays a critical role in helping organizations achieve competitive advantage.

“With Converse.AI’s team and technology, we gain the type of innovative natural language and chatflow capabilities that will accelerate our ability to empower business users to automate important workflows and use intelligent natural language interactions to execute work.”

News of the acquisition follows the release of new automation features by Smartsheet. The firm aims to help workers improve their efficiency in their workplace, regardless of their technical ability, and it says that this acquisition suits this philosophy, which it describes as ‘practical innovation.’

In a blog post, Converse.AI CEO Tony Lucas wrote: ‘We’re excited by the opportunity to join forces with a team whose entrepreneurial culture, and approach to enhancing the way in which organizations work, is so closely aligned with our own vision.

‘By becoming part of the Smartsheet team, we will be able to use their scale to our advantage and accelerate our cutting-edge product development.’ The Scottish firm’s product will carry on as a standalone platform, while also being incorporated into Smartsheet’s offerings.

As the platform is integrated into Smartsheet’s across the next few months, it should help to shave time off business tasks that can typically be time consuming, such as ‘onboarding’ customers, reporting across departments, and generating leads.

According to Converse.AI, there are no plans in the immediate future to change the functionality of the product, the service levels or the pricing structure.

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