Latest Digital Transformation Opinions
These days, asking an IT leader to explain their digital transformation strategy to you can be enough to cause them to tense up and begin to sweat. But why is this?
The term ‘digital transformation’ has been used so widely and often over the past couple of years, that it’s becoming to be known merely as another buzzword. Forrester has even gone as far to describe is as a term that has, “come to mean so many things that it’s almost meaningless” – but digital transformation is still very real, with Gartner suggesting that 79 percent of corporate strategists believe it is “reinventing their business”. And, as it is behind the amount of change in the global economy, these days, you’d be pushed to find an organisation that doesn’t have some sort of digital transformation roadmap.
Microservices are hot right now. IT colleagues I talk with are excited about their potential, and thought leaders in various industries are speculating about their transformative power – and with good reason. Used effectively, microservices have the capacity to improve the flexibility and scalability of many software-based applications.
However, they’re not the right solution for every scenario. When they’re used without a strategic plan, they can end up costing a lot more than a company expects (in the same way that poorly planned cloud deployments can lead to outsized bills). Here, I’ll highlight some of the hidden costs microservices can add to a company’s IT program and offer some tips for evaluating whether they make sense in a given scenario.
When Dropbox first launched its groundbreaking file sync and share app in March 2008, it was just over a year since Apple launched the first iPhone. Just as the iPhone heralded a now-ubiquitous feature of our daily lives – the smartphone, Dropbox represented one of the earliest examples of a SaaS application aimed squarely at improving workplace productivity.
Fast forward to the present day, and there is a bewildering assortment of cloud-based software applications vying for employee attention and promising to make their lives easier. Firms are swimming in a sea of applications and each on average relies on over 150 to stay productive, according to Okta. Because of this oversupply, productivity is, in fact, being hamstrung. Employees have hundreds of tabs open, each bombarding them with notifications and forcing them to switch environments.
In a few short years, Slack has transformed from a relatively unknown cloud application into one of the most popular team collaboration solutions in the world. For many enterprises, Slack is initially used in small, unsanctioned (shadow IT) deployments amongst internal workgroups. From there, use of the app typically balloons so quickly that it simply cannot be ignored. Today, Slack boasts over 10 million daily active users and more than 85,000 paying customers worldwide.
Across the board, the bottleneck-reducing philosophy of DevOps has become the central approach for cloud-native enterprise software development and deployment, ushering in a cultural shift in how processes, code and technology are delivered.
According to 2019 Accelerate: State of DevOps report, companies who get DevOps right deploy 208 times more code, deploy it 106 times as fast and are able to recover 2,604 faster from incidents. This has not stopped DevOps attracting critics, criticisms that I put to Bill Kleyman, EVP of Digital Solutions at Switch.
Why should we strive to maximise diversity in the tech sector?
There are countless reasons, whether you look at the positive impact diversity has on company reputation, growth or productivity. But above all else, creating conditions under which previously overlooked genders and personalities can flourish produces more brilliant technologists – technologists like Angela Maragopoulou.
Renowned internationally as one of the world’s leading experts on customer experience, consumer behaviour, multichannel operations and e-commerce, Martin Newman is a passionate advocate for customer-centric transformation. This year, he founded the Customer First Group to help drive this transformation with consumer-facing brands.
As part of the business’s launch, a new interactive event – Customer First Live – will enjoy its debut alongside industry favourites eCommerce Expo and Technology for Marketing at London Olympia this September.
Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.
But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.
Digital transformation is proving a gamechanger for small businesses and franchise owners who operate at the edge, but it brings with it a distinct set of challenges. Those that can combine digital tools with their existing strengths and local market knowledge will be well positioned to compete and win.
On a near daily basis, new articles are published claiming “This is NOT DevOps” and “You don’t get it, DevOps is not about this!” or “This is not how you do continuous delivery,” and so forth.
While well-intentioned and often with a precise mental model in mind, the reality is that these articles are not really helping, but just creating more confusion.