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Latest Digital Transformation Opinions


Customer First Live: The Dangers of Taking Your Customer for Granted

Renowned internationally as one of the world’s leading experts on customer experience, consumer behaviour, multichannel operations and e-commerce, Martin Newman is a passionate advocate for customer-centric transformation. This year, he founded the Customer First Group to help drive this transformation with consumer-facing brands.

As part of the business’s launch, a new interactive event – Customer First Live – will enjoy its debut alongside industry favourites eCommerce Expo and Technology for Marketing at London Olympia this September.


Will AI ever be emotionally intelligent?

Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.

But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.


Four digital transformation challenges faced by businesses at the network edge

Digital transformation is proving a gamechanger for small businesses and franchise owners who operate at the edge, but it brings with it a distinct set of challenges. Those that can combine digital tools with their existing strengths and local market knowledge will be well positioned to compete and win.


Don’t make DevOps the new Web 2.0

On a near daily basis, new articles are published claiming “This is NOT DevOps” and “You don’t get it, DevOps is not about this!” or “This is not how you do continuous delivery,” and so forth.

While well-intentioned and often with a precise mental model in mind, the reality is that these articles are not really helping, but just creating more confusion.


Five ways agile development can power digital transformation success
Agile development enables organisations to lead the way with digital innovation, rather than just trying to keep pace with it If one thing is certain in the new digital era, it’s that businesses far and wide are investing in digital transformation.  Across a number of industries, enterprises are digitising their customer experiences at scale and... Read More

Meet Kristiono Setyadi, The Jakarta Post CTO trailblazing cloud adoption across Indonesia
When Kristiono Setyadi joined The Jakarta Post, Indonesia’s most-read English-language broadsheet was running all of its workloads on-premises or in colocated facilities. Four years later, the newspaper has shifted everything to the cloud. Not content settling with the huge efficiencies driven within his own organisation, Setyadi is on a mission to galvanise cloud adoption across... Read More

How digitally-driven enterprises can foster data instinct and culture

In the first part of this article, we discussed the need for digitally-driven enterprises to foster data instinct in their employees to truly harness the benefits of new technologies and analytics tools. Alongside this, we highlighted the cultural changes that will be key to making these initiatives a reality. In this second part, we’ll look… Read More


Think of your business as a game and the rest will make sense
Interest in gamification has ebbed and flowed. But a new radical approach to gamification has emerged -- gamification as a business strategy. Techerati spoke to the digital transformation expert spearheading this new approach to understand why and how modern the enterprise should seriously consider thinking of its business as a game. History of gamification According... Read More

Wi-Fi 6 vs. 5G: What is right for your organisation?
Should businesses opt for Wi-Fi 6, 5G, or both? D-Link's Paul Routledge explores the connectivity options available to businesses in 2019 and beyond 2019 will be a landmark year for wireless connectivity and IoT, with the launches of Wi-Fi 6 and 5G making headlines across the globe.  In a world where access to the Internet... Read More

Why data instinct and culture will enable the digital enterprise of the future
For digital transformation to succeed long-term, businesses must cultivate a data instinct throughout their workforce, writes Toby Isaacson, performance analytics practice lead at DXC ServiceNow Practice In today’s enterprises, digital transformation is not just an aim or target, but rather a process that has already begun. As part of the transformation journey, many will have... Read More

Why you’re doing VSM wrong, and the three essential elements to get it right
Value, visibility and tactics are the keys to VSM success, writes Jeff Keyes, Plutora Businesses today are under increasing pressure to incorporate the latest approaches to increase the efficiency and speed of pipeline deliveries. Value stream management (VSM) is a solution to this challenge – mapping out your value stream provides all team members with... Read More

TFM 2019: Unlocking NHS service transformation with data
Ahead of his appearance at TFM 2019 this September, Sam Shah, director of digital development at NHSX, detailed the issues of data, privacy and safety that emerge with digitising 22,000 individual healthcare organisations In February, health and social care secretary (and outspoken technological evangelist) Matt Hancock announced a new initiative to spearhead the NHS’s digital... Read More


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